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Frequently Asked Questions

The estimate delivery time is 1-3 working days within Germany, up to 7 working days within Europe, and 8-14 working days outside of Europe. For more details, please check out Shipping & Delivery.

Please note that these are estimates and the actual delivery time might vary due to reasons out of our control, especially in cases caused by weather conditions or customs delay.

If you have chosen shipping with tracking, you will receive an email with the tracking information once we ship your order. In any case, you can follow your order status by signing into your account. You will find one of the following statuses: Payment Accepted, Preparation in Progress, or Shipped. If you have a question about your tracking information or delivery status, contact us and we’ll look it up for you.


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